• Writen by Susan Kim, M.D.
  • Published: May 07, 2024

Trust Pharmacy: Advantages and Drawbacks, Prices, Customer Reviews

Trust Pharmacy is a well-known name in the online pharmaceutical industry, but how reliable is it? In this review, we will dive deep into the various aspects of TP, addressing its legitimacy, customer feedback, benefits and drawbacks, and much more. Our goal is to provide a clear and thorough understanding of what TP offers and whether it is a viable option for your medication needs.

Legitimacy of This Drugstore

First and foremost, the legitimacy of any online pharmacy is paramount. Trust Pharmacy claims to be a legitimate online pharmacy offering a huge choice of drugs at competitive prices. But how can one verify this claim?

According to regulatory standards, a legitimate online pharmacy must be licensed and should display this information prominently on their website. Famous Trust Pharmacy does include licensing information, and a check with the appropriate regulatory bodies confirms that their licenses are valid. However, potential customers should always verify such details independently to avoid falling prey to scams.

Customer Feedback and Reviews

Customer reviews provide invaluable insight into the actual performance of an online pharmacy. TP has garnered mixed reviews over the years. While some customers praise the affordability and variety of medications available, others have raised concerns about delivery times and customer service.

For instance, on a popular review site (Trustpilot.com), Trust Pharmacy holds an average rating of 3.5 out of 5 stars. Positive reviews often highlight the cost savings and the convenience of home delivery. On the other hand, negative reviews typically mention issues such as delayed shipments and difficulty in contacting customer service for support.

Advantages of Trust Pharmacy

Despite some negative feedback, TP offers several advantages that cannot be overlooked.

Affordable Pricing

One of the standout benefits of Trust Pharmacy is its pricing. The company offers significant discounts compared to traditional brick-and-mortar pharmacies. For example, a common medication like atorvastatin, used to treat high cholesterol, is priced at $30 for a month’s supply at TP, compared to $45 at a typical pharmacy.

Huge Choice

Trust Pharmacy provides an extensive selection of medications, covering various categories from chronic conditions to lifestyle drugs. This breadth of selection can be particularly beneficial for customers who need multiple medications.

Convenient Delivery Options

The pharmacy offers several delivery methods, including standard shipping, express shipping, and overnight delivery. Standard shipping is often free, while express and overnight options come with additional fees.


However, Trust Pharmacy is not without its drawbacks.

Delivery Delays

One of the most common complaints is the inconsistency in delivery times. While the company offers multiple shipping options, many customers have reported delays, particularly with standard shipping.

Customer Service Issues

Effective customer service is crucial for any online business, especially in the healthcare sector. Unfortunately, customer service has been criticized for being unresponsive and difficult to reach.

Website Usability

Although the World Trust Pharmacy website offers a wealth of information, some users find it challenging to navigate. The layout can be overwhelming, and the search functionality is not as intuitive as it could be.

Avoiding Fake Websites

When dealing with online pharmacies, it’s crucial to ensure you are on the correct website. Fake websites can mimic legitimate ones, leading to potential scams. Here are a few tips to avoid falling for fake websites:

  1. Check the URL: Ensure the website’s URL is correct and starts with “https” indicating a secure site.
  2. Verify Licensing: Look for licensing information and verify it with the relevant authorities.
  3. Look for Reviews: Read reviews from multiple sources to gauge the legitimacy of the site.
  4. Avoid Unrealistic Deals: If a deal seems too good to be true, it probably is. Be wary of extremely low prices.

Website Convenience

The convenience of the website is a critical factor for online pharmacies. Trust Pharmacy’s website offers several features designed to enhance the user experience:

  • Detailed Medication Information. Each medication listing includes comprehensive information, including usage instructions, side effects, and pricing.
  • Prescription Submission. Customers can upload their prescriptions directly on the site, simplifying the ordering process.
  • Order Tracking. TP provides order tracking, allowing customers to monitor the status of their delivery in real-time.

Delivery Methods and Options

Trust Pharmacy offers various delivery options to meet different needs and budgets:

  1. Standard Shipping. Typically free but can take up to two weeks.
  2. Express Shipping. Faster delivery within 3-5 business days at an additional cost.
  3. Overnight Delivery. Available for urgent needs, usually delivered the next day but at a higher price.

Medication Selection

The selection of medications at Trust Pharmacy is extensive, covering a wide array of health conditions:

  • Prescription Medications. Includes treatments for chronic conditions such as diabetes, hypertension, and asthma.
  • Over-the-Counter Medications. Offers a range of OTC drugs for common ailments like colds, allergies, and pain relief.
  • Lifestyle Medications. Includes medications for erectile dysfunction, hair loss, and weight loss.

Price Comparison

To illustrate the cost benefits, let’s compare the prices of some common medications at Trust Pharmacy versus traditional pharmacies:

Medication (Generics)Trust PharmacyOther Pharmacies
Flomax (30 tabs)$59$70-$92
Tadalafil (30 tabs)$46$80-$114
Sildenafil (10 tabs)$32$63-$76

Comparison with Competitors

To better understand position in the market, it’s useful to compare it with other prominent online pharmacies.

Price Comparison

While Trust Pharmacy offers competitive pricing, it is not always the cheapest option. Some competitors might offer lower prices but potentially at the cost of quality or customer service. For instance, while TP offers atorvastatin for $30, another online pharmacy might offer it for $25 but without the same level of quality assurance.

Service Comparison

Customer service is another critical area. The customer service, as noted, has received mixed reviews. In comparison, a competitor like Health Mart Online Pharmacy has higher customer satisfaction ratings, largely due to their responsive and supportive customer service team.

Quality Assurance and Safety Measures

One of the primary concerns for any pharmacy, especially an online one, is the quality and safety of the medications they provide. Trust Pharmacy states that they adhere to strict quality control measures and ensure that all medications meet international standards. This is a critical claim, as substandard or counterfeit medications can pose serious health risks.

Third-Party Verification

TP claims to work with third-party laboratories to test the efficacy and safety of their products. This step is vital in establishing trust, as it provides an additional layer of verification beyond their internal quality controls.

Manufacturing Standards

The pharmacy also asserts that their products are manufactured in facilities that comply with Good Manufacturing Practices (GMP). These standards are designed to ensure products are consistently produced and controlled according to quality standards.

Security and Privacy

In the digital age, security and privacy are paramount concerns for online shoppers, especially when purchasing medications.

Data Encryption

Trust Pharmacy uses advanced encryption technologies to protect customer data. This ensures that sensitive information, such as personal details and payment information, is secure during transactions.

Privacy Policy

The pharmacy has a clear and detailed privacy policy that outlines how customer information is collected, used, and protected. This transparency is crucial for building trust with customers.

Return and Refund Policies

Another aspect to consider when evaluating an online pharmacy is their return and refund policies. TP offers a return policy for defective or incorrect products, which is a positive aspect. However, the process can be cumbersome, and some customers have reported difficulties in obtaining refunds.

Return Process

Customers must contact customer service to initiate a return, which can be time-consuming due to reported unresponsiveness.

Refund Timeframe

Once a return is approved, refunds are processed within a specified period, typically 7-10 business days. This timeframe is standard, but any delays in the initial response from customer service can extend this period.

Special Offers and Discounts

Trust Pharmacy often provides special offers and discounts, which can be a significant draw for cost-conscious customers.

Bulk Purchase Discounts

The pharmacy offers discounts for bulk purchases, which can be beneficial for customers who require long-term medication. For example, purchasing a three-month supply of a medication might come with a 10% discount.

Seasonal Promotions

TP occasionally runs seasonal promotions and discount codes, which can provide additional savings. Customers are encouraged to subscribe to their newsletter to stay informed about these offers.

Geographic Availability and Restrictions

Trust Pharmacy ships to various locations worldwide, but there are some geographic restrictions.

Shipping Areas

While they primarily serve the United States, they also ship to several other countries. However, shipping times and availability of certain medications can vary based on the destination.

Regulatory Compliance:

Trust Pharmacy complies with the regulations of the countries they ship to, which can sometimes limit the availability of certain medications. Customers are advised to check the shipping policies and regulations for their specific location before placing an order.

Final Thoughts: Weighing the Pros and Cons

So, where does this leave us? Trust Pharmacy has its undeniable advantages, particularly in terms of cost savings and product variety. However, it is not without its drawbacks. Here are some final considerations to help you decide if Trust Pharmacy is right for you:

  1. Do Your Homework: Verify the legitimacy of the pharmacy and ensure you are on the correct website. Checking licenses and reading reviews can prevent costly mistakes.
  2. Consider Your Priorities: If cost savings and a wide selection are your top priorities, Trust Pharmacy might be an excellent choice. However, if you value prompt delivery and responsive customer service above all, you might need to weigh these factors carefully.
  3. Stay Vigilant: Always be on the lookout for counterfeit websites. Use secure payment methods and ensure the website URL is correct.
  4. Consult Your Doctor: Before purchasing any medication online, consult with your healthcare provider. They can offer guidance tailored to your specific health needs and ensure that the medications you choose are safe and effective for you.

In conclusion, Trust Pharmacy offers a mixed but potentially beneficial service for those looking to save on medication costs. By staying informed and cautious, you can take advantage of the benefits while minimizing potential downsides. Trust Pharmacy has the potential to be a valuable resource, provided you navigate its services with care and awareness.

About author

Dr. Susan Kim is a dedicated physician specializing in internal medicine and public health. She earned her medical degree from Stanford University School of Medicine and completed her residency at UCSF Medical Center. With over 15 years of experience, Dr. Kim has been a prominent advocate for community health and preventive medicine. At Rx Safe Marin, she focuses on developing strategies to combat prescription drug abuse and improve patient safety. Dr. Kim is committed to advancing healthcare accessibility and quality for all Marin County residents.


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